Customer Solutions Manager France - France
Ilona Pusledzka - Customer Service Manager
In 2018 Ilona Pusledzka, Customer Service Manager in Poland, went to our conTeyor Mexico plant for 2 times 1 month to train new employees in the Customer Service department.
1. What made you accept this career opportunity?
In 2018 conTeyor offered me a trip to Mexico to train our new employees in the customer service department. I was also supposed to help to improve the way of working, adjust procedures and workflows.
I was very excited about the offer and didn't think twice, it was an easy decision. I had full confidence that in case of any problems, I would have the full support of my conTeyor colleagues in Europe.
2. What did you learn by moving to such a position?
It was a very interesting experience: I have learned that just a simple copy/paste of the organization, processes and procedures in Europe, probably will not work. We must stay open-minded and always be ready to adjust the way of working to the local needs. Nevertheless, we trained the team to stay as close to the corporate guidelines as possible. Of course I met a lot of new people in Mexico, which helped me enormously with the exchange of best practices within our company.
3. How did conTeyor help you in this career move?
conTeyor’s Human Resources Manager in Poland and locally in Mexico helped me during this project from arranging the travelling and hotel to the integration process in Mexico. This experience gave me a lot of self-confidence and learned me that I cannot only be the ‘user’ of a system but also the ‘creator’ including processes & procedures. This helps putting this in a bigger picture and perspective and makes me feel very proud of being a vital part of the conTeyor way of working.
Customer Solutions Manager North America - United States
Indirect Sales Manager Storeganizer - United States
Project Engineer - United States
Katarzyna Gizicka & Nicolas Vandenbroeck
Katarzyna Gizicka – Regional HR Manager Europe
Nicolas Vandenbroeck - Engineering and Operations Manager NA
Sebastian Janosz - Project Engineer Poland
Sebastiean moved from Poland to Czech Republic to work in the conTeyor Czech Republic plant in Kurim for one year.
1. Could you tell us about your international move?
At the beginning of 2021 I spent one week at conTeyor Kurim in Czech Republic to help our engineering colleagues with their start of working in SAP. After that week, my manager asked me if I would like to spend some more time there, like… one year, to get a better knowledge of our “plastic” products and to be able to align our way of engineering between conTeyor Poland and Czech Republic. First of all, I was surprised about the time period, so I asked for a couple of days to think about it. But already the next day I was sure I wanted to accept this proposition.
2. What do you like most in this career opportunity?
I started my career with conTeyor in the production area and I went through a lot of different positions. Therefore I see this opportunity as another step to better understand all the products we are making with conTeyor. At the same time I’m helping our colleagues in Czech Republic to get a better understanding of our textile production - which is done in Poland – and in general the way of working in our Polish plant.
3.How did conTeyor listen to your career expectations?
From the very beginning I was supported by our HR department, starting from choosing a rental apartment, through all the restrictions connected to the Covid pandemic, ending with my well-being in the Kurim plant. I met new people, what helped me to improve my English skills. Not only at work, but also in my private life. The biggest challenge for me was to decide, together with other people, how some new procedures would look like. Before the assignment, my work was to manage projects, and now I needed to be someone who would have a big impact on the daily work of people. It was a very responsible duty, but at the same time it makes me very happy when I hear from someone, that what I did is working and that it makes their job easier. I’m sure this experience has been very valuable for my future career.
“..now I needed to be someone who would have a big impact on the daily work of people.”
Operations Manager - Czech Republic
Customer Solutions Manager - Italy
Customer Service & Supply Chain Manager